The PT Supervisor (PTS) plays an important role in driving sales for the organization. Supervisors will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Supervisor ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Supervisor will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.
PTS COMPETENCIES AND SKILLS
The PT Supervisor must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill-set that is required of a PT Supervisor to be successful in their role. Competencies include, but are not limited to: People: Influences people through effective communication.
KEY ROLES/RESPONSIBILITIES • Provide and ensure legendary customer experiences consistently • Execute on company strategies • Train and motivate associates to improve selling and customer service performance • Lead selling and service efforts as the MOD during scheduled shifts • Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge • Display expert product knowledge of product, company history, company policy and store/company strategies
• Supervisory experience in specialty, luxury goods or a comparable retail environment • Proven ability to lead sales team; viewed as leader among peers • Demonstrated ability to achieve individual selling goals and metrics • Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business • Exceptional interpersonal, communication and customer service skills